Mac and Joleen,
I wanted to take a minute to let you both know how much I appreciate
your efforts on my behalf. What you both did for my practice by
coming and working with our group in person and what you are doing
for the profession, as a whole through Dentist Who Care is fantastic!
I look forward to working with you both in the future.
R. Kevin McCarver, D.D.S. P.A.
"What a great seminar! I truly enjoyed every aspect of the
I love that you two showed us how to think like the consumer! Such
an easy concept but one we never thought of or put to use. I love
that we help the patient become "aware" they have a "choice"
and they are "accountable" for their decisions. The "monkey
is off my back." I think it is a wonderful idea to have I Hate
Dentists! Book in the reception area and all treatment rooms to
help the patient self-diagnose their own mouth. This falls back
to "aware", "choice" and "accountability",
how easy does this make our jobs in the dental office?
Next, I found that the book The Four Agreements, "Be Impeccable
With Your Word, Don't Take Anything Personal, Don't Make Assumptions
and Always Do Your Best", can be applied not only to the dental
office but more importantly to my personal life. My first focus
is "Always Do Your Best and Don't Make Assumptions!"
Departmentalizing, another great concept and you have a great visual
with the houses. I have tried to do this in the past and have not
had much success. The visual will help me lock the issue away and
will allow me to go in the house but only when I am ready to go
The team has already implement some of these strategies and they
are really working.
Once again, thank you for taking the time to come to our office
and share theis invaluable information.
Dr. Tony Feck
"In my years of dentistry I have attended several courses
related to communication with the patient and how to relate to the
patient, but I have to say, "The Art and Science of Communication
is above and beyond the best seminar I have attended. It's a shame
that not all Dental Practices have the opportunity to hear you both
speak, all the energy you have is so important to get people motivated.
I all Dental Practices were so fortunate to hear you the world would
have a lot less people saying "I Hate Dentists!" Thank
you so much for your time and experience."
Dr. Tony Feck
First, I want to thank you again for the time you spent with us.
For me, this experience was eye-opening. I love the fact that you
both feel as strongly as you do abut this topic, it shows every
time you would 'tell it like it is.' Not only was this a learning
tool for work but also for my personal life. I have already started
practicing communication at home.
With this training, believe our practice will reach the stars and
Dr. Tony Feck
Both Dr. Mac Lee and Joleen Jackson did a very good job conveying
the value and the importance of strong communication skills when
working with patients. Their collective insight and experience as
well as their strong educational skills were evident and appreciated
throughout the weekend seminar. Helping our team focus on establishing
a meaningful relationship with each of our dental patients will
be an invaluable asset and critical for making our practice truly
Dr. Jane Mays
Thank you so much for visiting our office. It was a wonderful experience
for me. I thoroughly enjoyed listening to both of you. You were
very interesting. I appreciated you involving us in your conversation,
I feel like that is very important. It helps us learn and apply
these concepts to ourselves. Personally one topic that I will be
applying to all aspects of my life it departmentalizing. This is
a simple concept, but somehow I have never been able to perform
it. By explaining to us that we have to house our issues into houses,
then only open them when we are ready to deal with them is phenomenal.
I have already started doing this and it WORKS. The second concept
that really hit home with me was "Don't Make Assumptions."
I now understand that I do this without even realizing it. I am
going to work on this. Also, I feel the axiom of human behavior
will help me to help educate my patients and "put the monkey
on their back." Most importantly, I love the thought of a patient
care coordinator. I feel lke this will help our office with case
acceptance and an overall positive experience for the patient. These
are only a few of the concepts that I ma currently working on. I
can't wait till I can do everything that you taught us. Overall,
this was an awesome experience! You both are excellent speakers
and entertainers. You have taught me so much. All of these concepts
can be used at work and in my personl life and that makes this seminar
twice as great. You have helped me to see things in a different
light and that I have never thought of before. Thank you so much
for you time and effort! I hope you enjoyed the Maker's Mark as
much as I enjoyed your seminar. You two are a great team. Take care
and I hope to hear from you soon.
Brandi Rankins, RDH, Patient Care Coordinator
Dr. Tony Feck
I really enjoyed the presentation given by Dr. Lee and Joleen Jackson
this past weekend. I found it to be extremely helpful and interesting.
As a new hygienist, I often feel unequipped with the correct verbiage
to get my patients to understand and accept the recommended therapy.
After reading the book, I Hate Dentists I feel like I attended a
crash course in dentistry and can better explain dental conditions
to patients. I feel more confident having a 3rd party validation
for the patient to read for themselves right out of the book while
waiting for the doctor. I agree fully with spending more time with
a patient to better understand them as a person and appreciate their
desires regarding their dental health and helping them to achieve
I really have enjoyed your seminar. It is refreshing and informative.
This what we need t help us attract more patients to our office.
If the trust and the value is there, the patient will feel at ease
to go ahead with treatment. I also like the way you two put on the
acting in the seminar. I was very pleasant and not boring like the
other courses we've attended in the past. Talking to patient/s level
is so important. I feel that if they can understand the problem,
they would want to fix it. Wouldn't you? Thanks again for giving
us so many fresh ideas. I hope we can incorporate what we have learned
and put it into our daily lives.
Mia Seltsam, RDH
Dr. Tony Feck
I really enjoyed the two days we spent with the both of you. It
was a great time that totally exceeded my expectations. On Monday,
I had at least three situations that I used what I had learned.
Thank you for sharing yourselves with us.
Dr. Tony Feck
First, let me say WOW, what a great two days! With your technique,
I feel like the handcuffs have been taken off; it's a whole new
ball game. The information that I received will help me professionally
and personally. The next day I went home an read the Four Agreements.
I gotta tell you, this came at the perfect time in my life, when
I needed a positive outlook. I commend both of you on a job well
Dr. Tony Feck
I really enjoyed the two day seminar we had with Mac and Joleen.
I loved their positive energy. I thought it was great how they wouldn't
let anyone get away with excuses. The information they gave us about
communicating with our patients was right on. I already see a difference
and it's only been a few days.
Dr. Tony Feck
Mac and Joleen were our guests last weekend for a two day Texas
shootout! We put them up in a local resort, rented a meeting room
for a couple of days and let them have at us. It was an event that
changed the way we perceive our patients and ourselves. It is all
about educating that patient to the point they want to have the
needed dental services we provide.
I met Walter Hailey in the early 90's and after listening to him
speak at a Boot Kamp collered him for a long walk through a local
golf course asking questions for an hour and a half. The result
was a course correction in my philosophy in the business of dentistry.
It was life changing to say the least. Mac and Joleen were presenters
at the Boot Kamp and although I lost contact with them for a few
years seeing Mac's posts recently on the DOC forum prompted me to
touch base with him and invite he and Joleen to northern Indiana
for two days of Texas drawl and insight.
Here's what happened
||Team members made commitments
to me, the practice and themselves for what I could hold them
on how to monitor team members and make sure they do what they
||Leadership skills that
helped me understand how the female mind works!!!??!!. This
was the worth the price of the weekend! My gosh I have been
blind to so much of this stuff!!
||A system of communicating
with patients that is easy to learn and very easy for patients
to understand. We started using it Monday morning and the system
works! It really works! It gets the monkey off your back to
sell the service
||They helped me set up
a system that allows the women on my staff to see the new patients
and emergencies which allows me to just keep on working at what
I like to do best anyway: dentistry. It becomes their practice.
I am blessed with intelligent, capable women who are ready and
willing to help me provide the very best for our patients.
|| I really don't think
Walter died: he just relocated to Joleen's body! She sized up
me, my wife and the staff in a nanosecond. In doing so she helped
us sort out some of the problems that had been around for a
||There are Fairy Tales
and there are Texas Tales and now we know the difference! We
really appreciated the fun of the two days and especially the
hard honesty that shed light into blind spots in our practice
||Caution: NEVER ask Joleen
about her tattoo!
||Spend the money to get
them in your office. Monday through Thursday of this week the
two women competing to be Patient Coordinator using honesty,
truth and sincerity and the techniques taught in the seminar
booked nearly $30,000 in dentistry. They listened.They did it.
They made the difference. They educated our patients.
My numbers are similar to yours (105,000/mo), accept insurance,
no ppo's, etc. We work 27 hours/week.Goal: 150,000/mo.
One other thing before closing: your staff must be involved. Make
it a manditory weekend. Make it a fun time. Those that are on the
same page with you will stay. Those that are not will leave and
you will all be light years ahead of most of the offices in this
Hope this helps!
Stephen P Hunt, DDS